Soapbox Software, LLC
Last updated: January 13th, 2019
Information We Collect
Soapbox Software does not collect any personally identifiable information itself. Personally identifiable information is information that can be used to uniquely identify a specific individual, while non-personally identifiable information is information that cannot be used to uniquely identify a specific individual by itself.
We have no business interest in collecting personally identifiable information. Additionally, we do not collect any other information on first-party servers. All information collected is through the use of third-party services for the purposes of improving the experience and performance of our apps. The information collected is listed below, along with how to opt out. Instructions for opting out may be device specific.
To show emergency incidents on a map, our apps determine the location of an incident using the incident’s address. This process may take some time, so to improve performance of our apps for all users, the result location is shared using an Apple CloudKit database. To share this information, you must be signed into Apple’s iCloud service. This information is only associated with a unique identifier that is not associated with your Apple ID. The location of the incident is in no way associated with your current location, which we do not collect.
Analytics and Usage
We use Google Analytics, Firebase Analytics, and Apple App Analytics to gather anonymous, aggregated information about how many users are using our apps as well as how they are using them. This includes details of app usage such as buttons pressed, screens viewed, the duration of those screen views, app crashes, etc.
To opt out of Google Analytics and Firebase Analytics, visit the “Incidents” app’s settings screen in the iOS Settings app, and disable the “Analytics and Usage Data” setting. This setting is on by default, and will reset to the default if our apps are uninstalled and reinstalled.
To opt out of Apple App Analytics, visit the Analytics Privacy section of the iOS Settings app (described here: https://support.apple.com/en-us/HT202100) and disable “Share With App Developers”. Note that this setting is not app specific.
Feedback and Support Email
All feedback and support requests are sent using email. The email address you use will be exposed to us during this interaction.
To opt out, do not send us email.
The following services are used for data retrieval and we do not explicitly send any information to them. When retrieving data, these services may collect, process, and store information about the request being made, including but not limited to your IP address. Please refer to their privacy policies for details.
Incident data is loaded from a number of different websites for our apps.
- “Lancaster County Incidents” and “Lancaster County Incidents+” use Lancaster County-Wide Communications:
- “Montgomery County Incidents” and “Montgomery County Incidents+” use Montgomery County WebCAD Active Incidents:
- “Chester County Incidents” uses Chester County WebCAD Active Incidents:
- “Monroe County Incidents” uses Monroe County 911 Incidents:
- “Houston Incidents” uses the City of Houston Active Incidents:
- “Seattle Incidents” uses the Seattle Fire Department Real-Time 911 Dispatch:
- “Toronto Incidents” uses Toronto Fire Active Incidents:
Incident Location Geocoding
Remote App Configuration
We use HTTPS to secure the communication between our apps and the third-party services we use. However, some of our apps load incident data from public websites using HTTP. No information is explicitly sent to these websites.
Third-Party Links and Content
Interacting with advertisements in our apps may navigate you to third-party websites. These have their own independent privacy policies, and we have no responsibility or liability for their content or activities.
Changes to This Policy
- January 13th, 2019: First published.
- November 1st, 2019: Added incident data link for Chester County Incidents.